MS Dynamics AX 2009 – Techno Functional Consultant

Insighture is a leading technology consultancy that drives digital transformation for businesses worldwide. With a team of over 85 expert consultants, the company delivers tailored, high-impact strategies and solutions, enabling scalable product engineering. As an AWS partner, Insighture excels in co-integrated cloud services. It has collaborated with more than 50 clients globally, guiding them through cloud adoption, DevOps transformation, enterprise modernisation, and more.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a motivated and detail-oriented MS Dynamics AX 2009 – Techno Functional Consultant for 6 months contract to join our growing team.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 7–10 years of experience in Microsoft Dynamics AX environments.
• Strong techno-functional experience in MS Dynamics AX 2009.
• Proven experience supporting legacy, business-critical applications.

Must Haves:

• Strong hands-on experience in MS Dynamics AX 2009 (Technical & Functional).
• Experience in Microsoft CRM solution design.
• Expertise in X++ coding and troubleshooting.
• Experience with AX Debugging tools.
• Knowledge of AIF configuration, Batch Job creation, and Business Connector configuration.
• Experience with Morphex Reporting.
• Strong production support experience for highly used legacy applications.
• Experience in incident, problem, and change management.

Preferred:

• Experience supporting PeoplePoint ISV / Vertical layer integrated with AX 2009.
• Exposure to ServiceNow for ITSM operations.
• Strong documentation and service management experience.
• Prior experience in environments where business continuity is critical.

Role & Responsibilities:

• Provide end-to-end techno-functional support for MS Dynamics AX 2009 and integrated ISV solutions (PeoplePoint).
• Actively support and resolve user-reported issues in a heavily used legacy application.
• Ensure business continuity and system stability for AX 2009.
• Manage incidents, service requests, and changes via ServiceNow.
• Ensure adherence to SLAs and timely resolution of production issues.
• Perform root cause analysis and implement preventive and corrective actions.
• Support AX technical components including: Morphex Reporting, AIF Configuration, Batch Job Management, X++ Development & Debugging, Data Refresh Activities, Business Connector Setup
• Create and maintain operational documentation, including: SMTDs, Knowledge Base Articles, Run Books, Technical Reference Documents
• Periodically review and optimize system performance and operational processes.