MS Dynamics BA (Functional consultant)

Insighture is a leading technology consultancy that drives digital transformation for businesses worldwide. With a team of over 85 expert consultants, the company delivers tailored, high-impact strategies and solutions, enabling scalable product engineering. As an AWS partner, Insighture excels in co-integrated cloud services. It has collaborated with more than 50 clients globally, guiding them through cloud adoption, DevOps transformation, enterprise modernisation, and more.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a highly experienced Functional Consultant – MS Dynamics 365 CRM to drive requirements, solution design, and implementation of enterprise CRM solutions across complex environments. This is a full-time contract role based in Sydney.

Responsibilities

• Collaborate with business stakeholders and Business Analysts to gather and translate business requirements into functional specifications
• Conduct workshops, interviews, and discussions to capture detailed requirements and align with business objectives
• Document business processes, workflows, and identify gaps to recommend effective solutions
• Work closely with technical teams to design functional CRM solutions aligned to business needs
• Configure and customise Dynamics 365 CRM (entities, forms, views, workflows, business rules)
• Participate in testing cycles to ensure solutions meet functional and non-functional requirements
• Support end-to-end CRM implementation ensuring timelines and deliverables are met
• Participate in Agile ceremonies including daily stand-ups, backlog grooming, and sprint planning
• Review test cases, clarify requirements, and support technical teams through Q&A sessions
• Build strong stakeholder relationships and ensure clear, consistent communication
• Provide post-implementation support, troubleshooting, and drive user adoption
• Recommend enhancements and improvements based on evolving business needs
• Guide stakeholders on CRM best practices and optimal system usage
• Support creation of reports, dashboards, and analytics within Dynamics 365 CRM
• Ensure data accuracy, integrity, and effective reporting capabilities

Requirements

• 10+ years of experience as a Business Analyst / Functional Consultant with focus on Microsoft Dynamics 365 CRM
• Strong knowledge of Dynamics 365 CRM modules (Sales, Service, Marketing, etc.)
• Experience in configuring and customising Dynamics 365 CRM (entities, workflows, forms, security roles)
• Familiarity with Power Platform (Power Apps, Power Automate) and tools like JIRA
• Strong analytical and problem-solving skills with ability to translate business needs into solutions
• Excellent stakeholder management and communication skills
• Experience working in Agile/Scrum environments

Preferred

• Postgraduate degree in Business Administration, Information Systems, or related field
• Microsoft Dynamics 365 certifications (e.g., MB-200, MB-220)
• Experience working in enterprise-scale or complex environments
• Strong attention to detail and ability to manage multiple priorities
• Proactive, self-driven, and comfortable working in fast-paced environments