Salesforce Administrator

Insighture is a premium engineering consultancy and an AWS Advanced Partner, helping ambitious organisations modernise, automate, and scale. We specialise in cloud migrations, platform modernisation, and Gen-AI powered product innovation across Australia’s mid-market and enterprise sectors.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a motivated and detail-oriented Salesforce Administrator to join our growing team.

Key Responsibilities:

• Serve as the primary administrator for the Salesforce environment, ensuring smooth performance and user experience.
• Handle all basic admin functions including user account maintenance, permission sets, profiles, and data integrity tasks.
• Create and maintain reports, dashboards, workflows, process builders, flows, and other routine automation tasks.
• Perform regular internal system audits, ensure data quality, and prepare for Salesforce upgrades and new releases.
• Manage Salesforce data feeds and integrations with other business systems and third-party tools.
• Coordinate the evaluation, scoping, and implementation of new business requirements and development requests.
• Onboard and train new users, provide ongoing support, and serve as a go-to resource for Salesforce functionality and process alignment.
• Promote user adoption through clear communication, documentation, and demonstrating how Salesforce supports cross-departmental processes.

Qualifications:

• 2–5 years of experience as a Salesforce Administrator or in a similar CRM-focused role
• Salesforce Administrator Certification (ADM 201) preferred
• Strong understanding of Salesforce best practices and functionality
• Experience with Salesforce automation tools (Flow, Process Builder, Workflow Rules)
• Familiarity with data management practices and tools (Data Loader, Import Wizard)
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and work independently
• Experience with Salesforce integrations or third-party apps (e.g., Zapier, Mailchimp, HubSpot) will be an advantage.
• Knowledge of Sales Cloud, Service Cloud, or other Salesforce products will be an advantage.

What's On Offer

• Competitive salaries.
• Ongoing quarterly training and development to help you grow.