SAP Operations Manager

Insighture is a leading technology consultancy that drives digital transformation for businesses worldwide. With a team of over 85 expert consultants, the company delivers tailored, high-impact strategies and solutions, enabling scalable product engineering. As an AWS partner, Insighture excels in co-integrated cloud services. It has collaborated with more than 50 clients globally, guiding them through cloud adoption, DevOps transformation, enterprise modernisation, and more.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a motivated and detail-oriented SAP Operations Manager for a 1 year contract (Extendable) to join our growing team.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of experience in SAP operations and application support.
• 3+ years of experience in a leadership or managerial role within SAP environments.
• Strong experience across SAP ECC, S/4HANA, BW, and Fiori landscapes.
• ITIL Foundation or ITIL Practitioner certification (preferred).

Must Haves:

• Deep expertise in SAP modules including FI/CO, Reinsurance, and FSCD.
• Strong understanding of SAP architecture (ECC, S/4HANA, Fiori).
• Hands-on experience with SAP Basis operations, system monitoring, and performance tuning.
• Experience with SAP Solution Manager, IDocs, RFCs, APIs, and middleware integrations.
• Experience managing hybrid support models (onshore/offshore).
• Strong knowledge of enterprise IT compliance, audit, and governance.

Preferred:

• ITIL certification (Foundation or higher).
• Experience with integrated systems such as CATS and other SAP-connected platforms.
• Exposure to automation and proactive monitoring tools within SAP landscapes.
• Experience working in regulated or large enterprise environments.

Role & Responsibilities:

• Oversee daily SAP operations across ECC, S/4HANA, BW, Fiori, and integrated systems.
• Ensure system availability, performance, and SLA compliance.
• Drive automation and proactive monitoring to reduce incidents and improve operational efficiency.
• Establish and maintain SAP governance frameworks aligned with ITIL standards.
• Define, track, and report KPIs, SLAs, and operational metrics to senior leadership.
• Ensure compliance with internal controls, audit requirements, and data security policies.
• Lead root cause analysis and implement preventive measures for recurring issues.
• Manage and mentor a cross-functional SAP support team.
• Coordinate with onshore/offshore teams and external vendors for seamless delivery.
• Act as the primary point of contact for SAP operational issues and escalations.
• Engage with business stakeholders to align SAP support with strategic objectives.
• Lead continuous improvement initiatives, system upgrades, patching, and lifecycle management.
• Stay current with SAP innovations and recommend adoption strategies.