Senior Microsoft Dynamics AX 2009 Support Consultant (C1) - 1 year fixed term

Insighture is a leading technology consultancy that drives digital transformation for businesses worldwide. With a team of over 85 expert consultants, the company delivers tailored, high-impact strategies and solutions, enabling scalable product engineering. As an AWS partner, Insighture excels in co-integrated cloud services. It has collaborated with more than 50 clients globally, guiding them through cloud adoption, DevOps transformation, enterprise modernisation, and more.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a motivated and detail-oriented Senior Microsoft Dynamics AX 2009 Support Consultant to join our growing team.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Overall experience should be 10-14+ years in Microsoft Dynamics AX / ERP support roles.
• Strong hands-on experience with MS Dynamics AX 2009 across technical and functional areas.
• Proven experience supporting mission-critical legacy applications in production environments.
• Strong expertise in Microsoft Dynamics AX 2009 (Technical & Functional).
• Experience in Microsoft CRM Solution Design.
• Hands-on knowledge in (Morphex Reporting, AIF configuration, Batch Job creation, X++ coding and troubleshooting, AX Debugging tools, Data refresh and Business Connector configuration).
• Experience supporting ISV / Vertical solutions integrated with AX (PeoplePoint mandatory).
• Strong production support mindset with focus on business continuity.
• Experience with managing incidents, changes, and service requests via ServiceNow.
• Experience supporting higher education or public sector environments.
• Strong documentation skills (SMTDs, run books, KB articles).
• Exposure to environment optimization and process improvement initiatives.
• Ability to work independently in a senior / lead support capacity.

Role & Responsibilities:

• Provide L3/L4 support for Microsoft Dynamics AX 2009 and associated ISV (PeoplePoint).
• Ensure high availability and business continuity of the AX platform.
• Diagnose and resolve complex production issues using AX debugging tools and X++.
• Manage and support integrations, batch jobs, reporting, and data refresh activities.
• Handle incidents, service requests, and changes through ServiceNow.
• Ensure SLA adherence and timely resolution of production issues.
• Perform root cause analysis and implement corrective and preventive actions.
• Collaborate with users to understand and resolve functional and technical issues.
• Create and maintain operational documentation, run sheets, and knowledge articles.
• Periodically review and optimize application environments and support processes.