Insighture
herov2

Service Delivery Manager

Insighture is a leading technology consultancy that drives digital transformation for businesses worldwide. With a team of over 85 expert consultants, the company delivers tailored, high-impact strategies and solutions, enabling scalable product engineering. As an AWS partner, Insighture excels in co-integrated cloud services. It has collaborated with more than 50 clients globally, guiding them through cloud adoption, DevOps transformation, enterprise modernisation, and more.

The team’s expertise spans Cloud-Native Development, Solutions Architecture, UI/UX, Quality Engineering, Data Engineering, AI/ML, and DevSecOps. These capabilities empower businesses to achieve impactful and innovative outcomes.

In 2024, Insighture achieved ISO certification and was recognised as a Great Place to Work, earning three prestigious awards: Best Workplace in Sri Lanka, Best Workplace for Technology, and Best Workplace for Young People. Insighture's technology and expertise are embedded in the work of internationally recognised care providers, global freight operations, child protection systems, and health tech platforms across Australia, the UK, and Singapore.

We are seeking a motivated and detail oriented Service Delivery Manager to join our growing team.

Requirements

  • Minimum of 8+ years in a Production Support, Application Support, or SRE role.

Management Skills (Must Have)

  • Own and manage end‑to‑end production support operations aligned to ITIL processes (Incident, Problem, Change, and Service Request Management), ensuring strong SLA and KPI governance.
  • Lead ticket lifecycle management, including prioritization, escalation, root cause analysis (RCA), and continuous service improvement in a live production environment.

Technical Skills (Must Have)

  • Hands-on experience in developing and maintaining PowerShell scripts to automate deployments and batch processing.
  • Strong hands-on expertise in MS SQL Server, including SQL development, debugging, performance tuning, troubleshooting, and recovery.
  • Experience supporting production deployments and releases using CI/CD tools such as Jenkins or Octopus Deploy.
  • Hands‑on expertise in managing Microsoft‑based production infrastructure, including Windows Servers and IIS.

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Life at Insighture

We are looking for the right people who are ready to take on interesting challenges and help grow our clients` businesses.